Coca-Cola Hellenic

Trax Retail Execution helped Coca-Cola Hellenic to reduce audit times from 20 minutes to 2 minutes

Trax enabled Coca-Cola Hellenic's sales reps to visit more stores more more frequently, which resulted in fewer OOS occurrences by 63%. The brand's execution scores also increased by more than 10%. Headquartered in Zug, Switzerland, Coca-Cola Hellenic Bottling Company is one of the world’s largest bottlers of drinks from the Coca-Cola Company. They operate 56 plants and 264 distribution centers in 28 countries, selling more than 2 billion unit cases (50 billion servings) every year.

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'Out of stock' reduction

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Store audit coverage increase

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SKU-level insights

The Challenge

Coca-Cola Hellenic’s existing sales execution program faced several challenges. Their manual collection process through an external agency was costly, which limited their coverage to 28,000 stores in 35 cities. Additionally, the tool was used as by management teams, but the significant benefits of empowering their sales reps was not being realized.

The Results

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Audit times and costs reduced

Using Trax Retail Execution, Coca-Cola Hellenic has reduced audit times from 20 minutes to 2 minutes in traditional channels, and from 45 to 15 minutes in modern channels. The reduction in costs has enabled the brand to triple its sales execution coverage from 35 cities to more than 130. The number of stores covered per month has increased from 28,000 to 130,000.

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Improved execution lead to increased sales

Using Trax, Coca-Coca Hellenic increased its execution scores by more than 10%. Internal studies had shown that for every percent increase achieved in their execution score, they experienced a corresponding one percent increase in sales.

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Reduction in out of stock

Trax enabled sales reps to visit more stores more more frequently, which resulted in fewer OOS occurrences by 63%.

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Pavel Popkov
  • RED Manager
  • Coca-Cola Hellenic

With the new RED system we have expanded our regional coverage from just top 35 cities to top 130 cities and rural territories. 1,600 users have adopted the new system, compared to only 800 users before.

The Bottom Line

Coca-Cola Hellenic expanded their sales force productivity while keeping costs constant.

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