In partnership with Nielsen Innovate and Salesforce.
Deloitte: The retail industry is experiencing rapid disruption caused by new technologies and changing customer expectations. The purpose of this map is solution-focused – to understand how to cope with the sector’s major shifts and to provide key players with the tools to thrive throughout their transformation.
Read the report to learn more about 8 sectors of Israel’s vibrant retail tech ecosystem.
1 | Granular Action
Gain insights on individual customers in order to personalize products, offerings and services. Make the landing page to your e-commerce site for each customer, offer different deals depending on personal preferences, or build a loyalty program fit to an individual’s needs.
2 | Mass Moves
Use data to understand the big picture. Make decisions regarding product mix, merchandising, pricing and more using market, customer, store, and site data.
3 | Finders
Help customers find what they are looking for with advanced search and enhanced browsing tools.
4 | Keepers
Use data to understand the big picture. Make decisions regarding product mix, merchandising, pricing and more using market, customer, store, and site data.
5 | Safe & Secure
Avoid risk and protect customers’ privacy with secure payment tools. Some online retailers and buyers do not consider the online checkout channel equally as safe as a traditional in-store payment method.
6 | Quick & Convenient
Remove the pain of paying with fast and flexible options at checkout online and in-store. As e-commerce becomes increasingly global and higher value items are being sold online, transaction options need to adapt.
7 | Warehouse & Wheels
Remove barriers to purchase by providing the product information that customers need to make their purchase decisions. Turning a click or a visit into a sale relies on building consumer trust and confidence in the purchase.
8 | In-Store Operation
Use data to understand the big picture. Make decisions regarding product mix, merchandising, pricing and more using market, customer, store, and site data.