Customer Success Manager

Trax Retail, Inc. seeks a Customer Success Manager in New York, NY.

About Us:

Trax is the world leader in computer vision solutions for retail, ranking in the top 25 Fastest Growing Companies on Deloitte’s Technology Fast 500 list. The company enables tighter execution controls in-store and can leverage competitive insights through their in-store execution tools, market measurement services, and data science to unlock revenue opportunities at all points of sale. Trax uses smartphones, tablets, fixed cameras, and robotics to gain actionable shelf analytics in real-time.

In 2019, we were selected as a Red Herring Top 100 Global company and have been ranked in the top 25 Fastest Growing Companies on Deloitte’s Technology Fast 500 list. Our global headquarters is in Singapore, with offices across Asia Pacific, Europe, Middle East, North America and South America. To find out more about Trax, please visit www.TraxRetail.com.



Analyze market data to identify potential markets and measure factors affecting product demand.

Forecast and track marketing and sales trends, leveraging Trax in-store data, point of sale data, and other data sources.

Prepare reports of findings and identify new revenue opportunities in target markets.

Measure the effectiveness of marketing and advertising programs and strategies. Develop ROI analyses to demonstrate the value of Trax customer engagement. Assess customer business needs to identify potential upsell and revenue opportunities.

Monitor and improve customer health via internal quarterbacking.


Candidates must have at least a Bachelor’s degree in Business Administration or a related field or equivalent as determined by a qualified credentials evaluation service, and at least two years of professional experience working in business development within the marketing industry. Must have at least two years of experience developing business and advertising strategies to increase company revenue and profitability. Must have at least two years of experience using business intelligence tools to maintain and expand client base. Must have at least two years of experience analyzing competitive market strategies through analysis of related product and market trends. Must have at least two years of experience leveraging and integrating knowledge of the CPG industry to conduct market research, improve sales of existing products, and identify new markets for future product and service development. Must have at least two years of experience working with teams across different geographies. Must be proficient in Microsoft Office.


Trax Retail provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please send resumes to hramericas@traxretail.com with the subject line: LAST NAME, FIRST NAME_CUSTOMER SUCCESS MANAGER.

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