Build your career with Trax

Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit www.traxretail.com. 

Job Description 

Trax is seeking a talented Project Manager to join our dedicated, passionate team of technology professionals. We value motivated, savvy, roll-up-the-sleeves type of operators who are not afraid to get into the details but can also effectively manage all levels of customer conversation. This role is critical to the success of Trax as we focus on the importance of Signal Based Merchandising as a key pillar our company’s strategy for 2024 and onward. 

The Signal Based Merchandising (SBM) Project Manager will report to the Head of Operations for Trax Americas and will be responsible for creating the first standardized process to deploy Signal Based Merchandising within Trax, ensuring stakeholders from Shopkick, Survey (DMX) and Trax IR are all working to achieve excellent new project deployments, but also requires customer expectation management, relationship building, and operational delivery (within agreed upon SLAs and timelines). This PM is expected to be the face of SBM operations internally as he/she will be coordinating with SK, Survey and Trax operations teams. 

This role is preferably based in the Trax Mexico City office. Open to remote work for the right candidate with the right experience. 

The role of the SBM PM is a critical to shaping the customer’s first experience with this innovative solution. This builds their perception of our company and their understanding of the Signal Based Merchandising as a solution (and all operational components to deliver it successfully). The SBM PM will initially define and align the most efficient standardized process for new projects implementation, as well as coordinate all pieces of the delivery routine over these project life cycles and align all internal and external parties in the process. They will set the stage for long-term operational success and excellent ongoing service delivery. 

Responsibilities 

Leadership and Coordination: 

• Create and centralize the first version of an SBM deployment project plan, holding all internal and external stakeholders accountable for quality and on-time delivery across project milestones.  
• Navigate through unknown territory as Trax aims to invest in the SBM solution as a driver of revenue over the next years, and will need to creatively implement and coordinate a standard operations plan for all new SBM projects across different Shopkick, DMX and Trax teams. 
• Educate the Customer on SBM processes, simplifying their experience and perception of working with Trax as a partner. 
• Work closely with Product/R&D on new features release management, proactively communicating service and technology changes to customer (leading UAT with customer before changes occur). 
• Similarly, coordinate issue resolution across functions if/when issues occur. 
• Oversee the coordination and collaboration of all Shopkick, DMX and Trax services teams to meet project milestones. 
• Define and track key KPIs to track project health and customer satisfaction. 
• Use previous project manager experience to define best practices for the new SBM solution. 
• Create and maintain positive working relationship with the customer, ensuring SBM business stakeholders understand customer must-haves and pain points. 

Operational Delivery: 

• Create playbook for customer operations. 
• Meet customer project milestones (UAT, go-live etc.) in accordance to aligned upon project plan. 
• Track and resolve all issues and mitigate risks that present themselves in the projects. 
• Prioritize and elevate relevant customer issues within Shopkick, DMX and Trax Support teams. 
• Monitor ongoing performance against KPIs. 
• Lead project stabilization efforts where necessary (to move project statuses to “green”) 

Minimum Qualifications 

• Background in an operational or customer success-related role is a must. 
• Experience managing a team, process or roll out for a customer. You must be able to showcase your ability to orient a large group to execute a project, cross-functional goal or program effectively. 
• Customer-facing experience required (on-site a plus) 
• Experience navigating all levels of stakeholders - from day-to-day analysts to senior level executives. 
• Prior experience with Image Recognition and crowd-sourced merchandising is highly desirable. 

Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.