David, Head of Sales and Account Management, APAC (Hong Kong)
Q: What do the Trax Values mean to you personally?
Deliver It
“Customer Centricity is at the heart of my approach to work. It means putting myself in the customer’s position and genuinely understanding their needs and challenges.”
Customer Centricity is at the heart of my approach to work. It means putting myself in the customer’s position and genuinely understanding their needs and challenges. I strive to listen attentively, empathize with their experiences, and tailor our solutions to meet their unique requirements. This value guides me to prioritize the customer’s perspective, ensuring that our services are aligned with their goals. By focusing on customer centricity, I build stronger, more meaningful relationships and contribute to delivering exceptional value. It’s about creating a customer-first mindset that drives satisfaction and success for both our clients and our company.
Own it
“Accountability is a value that resonates deeply with me. It’s about taking responsibility for my actions, decisions, and their impacts on the team and the organization.”
Accountability is a value that resonates deeply with me. It’s about taking responsibility for my actions, decisions, and their impacts on the team and the organization. Being accountable means owning up to both successes and mistakes, learning from them, and making the necessary adjustments to improve. It fosters a culture of trust and reliability, where everyone feels empowered to contribute their best and knows that their efforts are recognized. For me, accountability is crucial for personal growth and for building a high-performing, transparent, and cohesive team.
