Welcome to your future!
Whether you’re in sales or engineering, operations, or finance, from Boston to Tokyo, Mexico City to Tel Aviv, we’d love to have you join our team
Let's win as a team
Join Trax and be part of a team committed to transforming retail on a global scale
Account Manager
About The Position
The Account Manager at Trax owns and grows customer relationships, ensuring successful delivery of Trax solutions while driving expansion through demonstrated business value. This role acts as the primary customer owner and trusted advisor, working cross-functionally to deliver outcomes.
Responsibilities
· Own day-to-day relationships with assigned accounts and key stakeholders
· Ensure successful onboarding, delivery, and ongoing execution of Trax solutions
· Lead business reviews focused on KPIs, insights, and ROI
· Identify and drive upsell, cross-sell, and renewal opportunities
· Act as the voice of the customer internally, managing risks and escalations
· Drive adoption and value realization across Trax platforms and analytics
About Trax
Trax retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit www.traxretail.com.
Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all.
Requirements
· 5+ years in Account Management, Customer Success, or related roles
· Experience with enterprise or mid-market CPG, retail, or SaaS customers
· Strong communication, commercial, and stakeholder management skills
Success Looks Like
· High customer satisfaction and renewals
· Consistent account expansion
· Strong cross-functional execution and delivery