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At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!

SEE OUR CURRENT VACANCIES

Account Manager, Japan

Tokyo · Full-time · Experienced

About The Position

Trax is the world leader in computer vision solutions for retail, ranking in the top 25 Fastest Growing Companies on Deloitte's Technology Fast 500 list. The company enables tighter execution controls in-store and the ability to leverage competitive insights through their in-store execution tools, market measurement services and data science to unlock revenue opportunities at all points of sale. Trax does this using smartphones, tablets, fixed cameras and robotics to gain actionable shelf analytics in real-time. 

With over 175 clients, in over 50 countries, top brands such as Coca-Cola, AB InBev, Nestle, Henkel, PepsiCo and many more, leverage Trax globally to manage their in-store execution and increase revenues at the shelf. Trax is headquartered in Singapore with offices worldwide. To learn more about Trax, please visit www.traxretail.com. 

Reporting into the Head of Account Management, APAC, the Account Manager (AM) will assume overall customer responsibility both from a relationship, revenue and delivery for multiple client accounts. The AM will proactively manage customer relationship, including face-to-face visits, periodic calls, customer health tracking, revenue recognition and communication. The successful candidate will proactively manage and be aware of customer health factors on an ongoing basis including accuracy, target contractual SLA, monitoring usage statistics, etc. The successful candidate will be required to fully drive and manage overall status of the agreed deliverables, migration and upsell engagements with the help of the delivery team (operation members), engage Client procurement teams & budget holders when commercial opportunity. This role will also engage and drive various internal stakeholders across teams of Trax Product, Sales & Client solutions, Trax Support on feedback and / or escalation or customer dissatisfaction. This position is based in Tokyo, Japan.

Responsibilities

  • Primarily responsible to drive new opportunities into the existing accounts / regions and manage & retain existing clients by building trusted relationships with the customer to enhance levels of usage and adoption.
  • Monitor and improve customer health and drive customer escalation issues and manage the escalation to resolution and closure.
  • To attain revenue targets by resourcefully identifying contacts, nurturing leads, building relationships and reaching to the right stakeholders and budget owners for accounts allocated.
  • Manage stakeholders (internal and external), build a strong account team and a network of partners and alliances within CPG/ Retail specific to the account or region.
  • Accountable for up-selling / cross-selling Trax solutions while ensuring the client-facing aspects of projects are successful.
  • Responsible for customer experience & satisfaction while anticipating and managing challenges and risks.

Requirements

  • 5-10 years of relevant experience of selling SW based solutions
  • Possess strong leadership & team-working skills, ability to work with a matrix team of Sales Engineers, Operations, Delivery and R&D in an effective manner.
  • Possess program management skills like managing issues, scope, risk, and timeline, resolve conflicts to Proactively manages and holds oneself accountable for the success of the customer and / or region of Trax overall.
  • Structured thinker and communicator. Gives confidence, takes concerns seriously, but is able identify serious issues vs. those which are less important, and treats them accordingly.
  • Demonstrated strength in analytical and logical reasoning; ability to clearly explain technology to non-expert audiences.
  • Ability to understand technology and its evolving changes and process new information easily.
  • Self-motivated and able to work independently; Highly organized and efficient and ability to work in a entrepreneurial / start up environment.
  • Handles stressful situations and deadline pressures well.
  • Japanese as native.
  • English writing and reading skills required.


Education

University degree in Business and/or other relevant major

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