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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!


Site Reliability Engineer

Mexico City · Full-time · Experienced

About The Position

The Position

Site Reliability Engineer

About Trax

Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit www.traxretail.com.

Job Description

The Site Reliability Engineer (SRE) is responsible for implementing and maintaining the Cloud Infrastructure which runs services developed by Trax. SREs are responsible for the reliability and scalability of Trax services. This includes supporting both our production-critical systems and our internal tools for developer productivity. A strong candidate for this position would be a generalist who can maintain our cloud infrastructure while being an advocate for DevOps principles throughout our organization.


  • Implement cost-effective and scalable solutions to complex cloud infrastructure problems.
  • Maintain the reliability of our cloud infrastructure while simultaneously improving and upgrading it. 
  • Perform low-level analysis and debugging of problems in both containerized and VM-based Linux workloads.
  • Automate manual processes to improve developer productivity.
  • Ensure stable and reliable releases by maintaining and improving our CI/CD systems.
  • Be an advocate for DevOps best practices in both the Infrastructure team and across the organization.
  • Manage and participate in a rotating On Call team which is responsible for handling high-priority bugs and issues. 


  • 5+ years of experience managing Linux-based Server Operating Systems.
  • 5+ years of experience managing cloud infrastructure (GCP, AWS, or Azure)
  • 5+ years of experience managing large high-performance databases and data processing jobs for business-critical reporting applications.
  • 5+ years of experience managing environments using Infrastructure and Configuration-as-Code (Terraform/CloudFormation/Puppet/Chef/Etc).
  • 5+ years of experience with CI/CD and test automation systems (Jenkins/Gitlab/Argo/Helm/etc.)
  • Excellent written and verbal communication skills and ability to communicate with stakeholders across the business.
  • Knowledge of monitoring systems including host/OS metrics, logging, and web application performance, using both SaaS products (DataDog/NewRelic/etc.) and open-source solutions (syslog/Loki/Grafana/etc.).
  • Knowledge of container orchestration systems such as Kubernetes, including autoscaling, service mesh, rollout strategies, and cost management.
  • Knowledge of network protocols, including TCP/IP, HTTP/S, DNS, DHCP, and NAT.
  • Thorough understanding of web service fundamentals, such as caching, CDNs, load balancing, and traffic shaping.
  • MySQL Database performance tuning and high-availability experience.
  • Experience with security systems, including WAF, firewall rules, public key infrastructure, and cryptography.
  • Experience writing code in any programming language.
  • Experience writing optimized SQL queries.

Preferred Skills and Experience:

  • Production experience with Google Cloud Platform (GCP).
  • Ability to code modern, containerized web applications.
  • Strong understanding of the Python programming language.
  • Ability to perform low-level network debugging, including packet analysis and an understanding of the Linux network stack.

Trax is committed to a diverse, inclusive, and equitable workplace where all team members, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. We are committed to a nondiscriminatory approach and maintaining an inclusive environment with equitable treatment for all. 

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