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At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!


Implementation Manager

Singapore · Full-time · Experienced

About The Position

Trax is looking for an experienced and enthusiastic Implementation Manager to be part of Trax Retail Watch delivery team – To technically lead complex large-scale installations of Trax innovative IOT products in retail stores locally.

This will be a 6 months contract role with potential to become permanent after.


  • End to end responsibility for on-site installations, maintenance and logistics services
  • Managing and training local 3rd party vendors, creating detailed statements of work for running end to end planning, installation, and maintenance activities
  • Installations - Working closely with Trax project managers as their main point of contact for creating and executing detailed installation plans for all new projects – Meeting project timelines, ensuring high quality and exceeding customer expectations
  • Maintenance - Working closely with Trax customer support department to ensure all projects open issues are maintained and meeting SLA targets
  • On Site Projects Support – Supporting various project related activities on site such as users app training, data validation and system optimization tasks
  • IoT and networking support – Being the 1st line of support for major IoT/Networking or server issues which may occur on site.
  • Adapting to fast changes in products, customer requirements and management decisions to ensure our HW/SW delivery are not affected


  • 3+ years of experience with large scale implementations and maintenance services for TIER 1 customers
  • 3+ years of experience managing 3rd party hardware service providers
  • ‘Hands On’ approach and excellent problem-solving skills
  • Strong technical and troubleshooting knowledge in IT and IOT environments; SaaS is an advantage
  • Good Knowledge in various data tools (SQL ,Office)
  • Experience working with Linux OS – Preferably Ubuntu
  • Knowledge in python scripting – an advantage
  • Excellent verbal and written skills in English – A must
  • Willingness to travel to installation sites locally (up to 20%)

Key Competencies


  • A leader with Exceptional interpersonal communication skills, A team player
  • Out of the box thinker, assertive and with strong decision-making skills
  • A flexible person, adapting to fast changes, Customer’s escalations and ad hoc tasks with a clear ‘can do’ approach Organized and efficient
  • Handles stressful situations and deadline pressures well

Apply for this position