Build your career with Trax

Join one of the fastest growing SaaS companies in the world

At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

Trax team sitting around a table during a social event with some drums
Trax team sitting in the waiting area having a conversation
Trax team members sitting infront of a Trax sign
Trax team members relaxing in a break area

Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!

SEE OUR CURRENT VACANCIES

3rd Level Support Specialist

Budapest · Full-time · Experienced

About The Position

Join Trax as a 3rd level Support Specialist and be responsible for providing technical support and become a focal point to our regional offices and customers!

Responsibilities

  • Handling and answering customers issues and tickets
  • Supporting customers and regional offices for Trax SaaS applications (AWS and GCP cloud)
  • In-depth investigation of issues 
  • Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups
  • Building and maintaining internal and external knowledge base
  • Represent technical customer’s issues within the organization (escalation to R&D, Product)
  • Work under pressure and with tight SLAs to provide excellent service

Requirements

  • Knowledge of MySQL and MongoDB
  • Experience in writing SQL queries
  • Familiarity with at least one of the following investigation tools: Loggly, PRTG. PagerDuty, Grafana, Spotinst, Jira
  • Proven customer experience with technical orientation
  • Ability to handle complex projects
  • Experience in working closely with several R&D teams
  • Strong English communication skills
  • Ability to work both as a member of a team and individually
  • Previously working in a cloud environment - advantage

Apply for this position