Build your career with Trax

Join one of the fastest growing SaaS companies in the world

At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!

SEE OUR CURRENT VACANCIES

IT Specialist, APAC

Singapore · Full-time · Experienced

About The Position

Trax Retail is looking for a tech-savvy, independent and highly motivated IT Specialist, to provide internal IT services and support for employees in a global, dynamic, and fast-growing environment.

In this role, you will provide exceptional end-user support across the enterprise. You will maintain IT Asset Management (ITAM) practices, provide Tier 1-2 support, and perform IT system administrations tasks, including SaaS application management. The ideal candidate will be able to identify process improvement opportunities, create knowledge base documentation, and be willing to take ownership of user support in our Americas Region.

About Us:

Trax is the world leader in computer vision solutions for retail, ranking in the top 25 Fastest Growing Companies on Deloitte's Technology Fast 500 list. The company enables tighter execution controls in-store and can leverage competitive insights through their in-store execution tools, market measurement services, and data science to unlock revenue opportunities at all points of sale. Trax uses smartphones, tablets, fixed cameras, and robotics to gain actionable shelf analytics in real-time.

In 2019, we were selected as a Red Herring Top 100 Global company and have been ranked in the top 25 Fastest Growing Companies on Deloitte’s Technology Fast 500 list. Our global headquarters is in Singapore, with offices across Asia Pacific, Europe, Middle East, North America, and South America. To find out more about Trax, please visit www.TraxRetail.com

Responsibilities

- Supporting and troubleshooting End-User IT related incidents and requests, including hardware and software issues (Windows, OSX, Linux, SaaS applications)

- Account provisioning/deprovisioning

- Be the IT liaison for new employees

- Maintain IT Ticket SLA’s

- Understanding of basic computer networking (ethernet, wireless, TCP/IP, DNS, etc.) 

- Maintain IT asset lifecycle, inventory management, and record accuracy

- System administration in a multitude of SaaS applications: Okta, Slack, O365, Gsuite, Azure AD and more 

- Establish yourself as a dependable, solution-oriented IT Specialist who can act as the point of contact (Tier 1-2) for customers

- Provide multifaceted support through tickets, direct messaging, and calls

- Interact with senior level executives using excellent communication skills, and provide white glove support services for Trax VIP users in the APAC region

- Educate the customer on IT issues and solutions

- Record events, problems, and resolutions in tickets, knowledge bases and logs

Requirements

  • 5 + years of experience in the IT field
  •  Journey level knowledge of SaaS applications such as Gsuite, Okta, Office365, VMware WS1, Kandji, Meraki network, SentinelOne, Azure VM
  • Expert level knowledge of end user support (etiquette, prioritization, follow though) 
  • Experience working in a multi-national company
  • Familiar with ITIL methodology
  • Worked in a global team
  • Experience with MDM


Education

  • Degree in CS, IS, Networking, or other related discipline; Experience in lieu of education will be considered

Key Competencies

  • Fluency in English and Chinese preferred to support Trax China
  • Independent and highly motivated Individual who can accomplish significant results and high level of positive impact while working remote
  • Effectively communicate technical information, both verbal and written, to a wide range of end-users
  • Ability to learn technologies quickly 
  • Customer oriented and cool-tempered 
  • Prioritization, planning and organization skills 
  • Adaptability and teamwork skills 
  • Excellent problem-solving skills 
  • Knowledge of ITIL (preferred)
  • Relevant professional certification(s)

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