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Join one of the fastest growing SaaS companies in the world

At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!

SEE OUR CURRENT VACANCIES

3rd level Support Specialist

Tel Aviv · Full-time · Experienced

About The Position

Trax is looking for a 3rd level Support Specialist to join our Global Support team located in Israel. This person will be responsible to provide technical support and be a focal point to our regional offices and customers.

Responsibilities

  • Handling and answering customers issues and tickets
  • Supporting customers and regional offices for TRAX SaaS applications
  • Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups
  • Building and Maintaining internal and external Knowledge base
  • Represent technical customer’s issues within the organization
  • Working closely with several R&D and product teams in the company
  • Work under pressure and with tight SLAs to provide excellent service

Requirements

  • Proven customer experience with technical orientation.
  • Experience in a complex environment
  • Strong English communication skills
  • Ability to work both in a team environment and individually
  • Knowledge of MySQL and MongoDB and experience in writing SQL Queries – mandatory
  • Working in a cloud environment – advantage
  • Willing to travel when required (rare)

Apply for this position