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Trax is a rapidly growing
company with start-up values
We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.
Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!SEE OUR CURRENT VACANCIES
3rd level Support Specialist
About The Position
Trax is looking for a 3rd level Support Specialist to join our Global Support team located in Israel. This person will be responsible to provide technical support and be a focal point to our regional offices and customers.
- Handling and answering customers issues and tickets
- Supporting customers and regional offices for TRAX SaaS applications
- Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups
- Building and Maintaining internal and external Knowledge base
- Represent technical customer’s issues within the organization
- Working closely with several R&D and product teams in the company
- Work under pressure and with tight SLAs to provide excellent service
- Proven customer experience with technical orientation.
- Experience in a complex environment
- Strong English communication skills
- Ability to work both in a team environment and individually
- Knowledge of MySQL and MongoDB and experience in writing SQL Queries – mandatory
- Working in a cloud environment – advantage
- Willing to travel when required (rare)