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At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!

SEE OUR CURRENT VACANCIES

IT Infrastructure Specialist

Budapest · Full-time · Experienced

About The Position

Trax Retail is looking for a tech-savvy and highly motivated IT Specialist to perform internal IT infrastructure duties in a global, dynamic and fast-growing environment.

Your responsibilities will include:

  • Maintain Okta and Office365 environment according to industry’s best practices, make suggestions for improvements and help proactively in order to avoid system downtime
  • Diagnose and resolve SaaS application issues 
  • Record events, problems and their resolution in tickets, knowledge base and logs  
  • Provide exceptional end-user support across the enterprise and collaborate effectively with other teams
  • Support end-user technical escalations (Level 2-3) and help training Level 1 team

Requirements: 

  • Previous experience (minimum 2-3 years) in a similar role
  • Knowledge of Okta and O365
  • Familiarity with one or more of the following softwares/platforms: Azure VM, Slack, SentinelOne, ProofPoint, Bitlocker, ServiceNow, SysAid, Jira, FreshService
  • Experience in supporting and troubleshooting IT related incidents and requests, including hardware and software issues (Windows, OSX, Linux, SaaS applications)
  • Understanding of computer networking principles
  • Experience in customer support and ticketing system handling 
  • Effective communication skills (verbal and written)
  • Fluency in English

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