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Solution Engineer Team Lead
About The Position
Trax - the world’s leading retail image recognition platform - is looking for a Solution Engineer Team Leader to join on our Professional Services EMEA team.
The Solution Engineering team is guiding potential and existing clients in their journey to build the most suitable and high-value solutions according to Trax different offerings. As part of your role as a team leader, you will give guidance to the team, manage their day-to-day activities, and initiate and govern work processes. You will work closely with Trax’ Sales, R&D, Product and Operation teams to successfully tailor the right solution to Trax customers.
- Once a deal is properly qualified by Sales, engage potential customer via phone, web, or onsite meetings and drive a solution discovery process
- Validate customer’s needs and Identify areas where Trax solutions align to meet them
- Identify technical requirements for solution
- Partner with Sales and Delivery to see through final pricing model and SOW creation
- Partner with development teams to specify use cases, define technical approach and write detailed specifications
- Coordinate post-sales transitions to appropriate Delivery teams
- Ensures customer success by working with Trax Client Services team for smooth onboarding and long-term success
- Lead and define the solutions work processes and strategies.
- 2+ years experience in a technical sales or customer facing role (e.g. Solution Engineer, Business Analyst, Consultant)
- Experience in designing, presenting, and demonstrating complex technology projects to customers
- Strong understating and knowledge of databases and data-formats (e.g. SQL, JSON, XML)
- Strong communication skills and excellent English
- Degree in a technology field or equivalent industry experience
- Retail/CPG industry experience