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At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!


Account Manager

US · Full-time · Experienced

About The Position

About Us: 

Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit Trax. 

The Role: 

In this position, you will be an essential member of the organization’s client services team. The successful candidate will have strong team collaboration, customer relationship skills and experience working with sales teams and or retailers. We are looking for an experienced professional who will work with business partners supporting sales growth initiatives, can implement and optimize marketing programs with brokers and distributors, as well as identify and drive appropriate solutions aligned with partners policies, processes.    

As an Account Manager you will: 

  • Provide integrated support to the National Account Executive (NAE) contributing to the end-user focused sales goals. 
  • Provide outstanding and enthusiastic client service and communication both by phone and email. 
  • Take leadership over the client’s accounts – set up call appointments, schedule agenda, etc. 
  • Oversees business as usual project support activities. 
  • Identify and manage opportunities for improvement with retail client program (in coordination with the NAE) 
  • Ensures execution standards are consistently met. 
  • Send follow up email with notes from retailer calls – action plans, follow ups, etc. 
  • Manage all communication with the distributor. 
  • Input all orders for POP into Marketing Solutions 
  • Respond quickly and accurately to requests from inside resources as well as outside clients. 
  • Collect, understand, and effectively communicate information from clients to internal teams and vice versa. 
  • Provide reporting to the NAE upon request. 
  • Develop and retain product and industry knowledge to be used to improve the support given to the NAE, in harmony with strategic and specific goals. 
  • Provide historical data and analysis to the NAE upon request. 
  • Follow up on project progress and guarantee successful execution. 
  • Perform other duties as assigned by the NAE. 


Additionally, you will bring: 

  • Education/Experience: Bachelor’s degree in business or marketing, or equivalent experience.  
  • 4+ years of experience in Business-to-Business Sales/Client services roles. 
  • Experience in the Consumer-Packaged Goods, Beverage, Small Appliance or related industries 
  • Experience supporting the selling process 
  • Foundational understanding of retail, retail distribution, and/or retail merchandising. Experience with Convenience stores (preferred) 
  • Ability to build relationships and trust with internal teams and clients. 
  • Ability to prioritize tasks to align with deadlines. 

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