Join one of the fastest growing SaaS companies in the world
At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.
Trax is a rapidly growing
company with start-up values
We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.
Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!
SEE OUR CURRENT VACANCIESOperations Service Coordinator
About The Position
Are you interested in joining a diverse, successful, and international tech unicorn? Be part of an enthusiastic team and grow together with us!
Responsibilities
- Establish a strategic advisor relationship with each client in scope and drive continued value of our products and services
- Review customer usage metrics on a regular basis to identify problem areas and opportunities for improving engagement at specific customers
- Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge and increase engagement
- Advocate customer needs and issues cross-departmentally
- Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
- Master all Trax systems relevant to the clients in scope
- Translate the projects into a streamlined way of working in consultation with the services team
- Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
- Ensure comprehensive end user support on own projects
- Continuously and independently monitor performance indicator and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed
Requirements
- 1-3 years of working experience in customer facing role
- Customer oriented mindset
- Professional and positive approach
- Can-do attitude and openness for initiatives
- Self-motivated and able to work independently
- Ability to work under pressure
- Good communication & presentation skills
- Problem solving and analytical skills
- Advanced Excel knowledge
- Fluent English
- Hebrew/Russian/French/German/Spanish knowledge is an advantage