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At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax team sitting in the waiting area having a conversation
Trax team members sitting infront of a Trax sign
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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!


Operations Service Coordinator (with Hebrew)

Budapest · Full-time · Experienced

About The Position

Trax - world’s leading image recognition platform for retail - is looking for an experienced Operations Service Coordinator.

Join a diverse, successful, international tech unicorn and work with the world’s most loved consumer brands like Coca-Cola, Nestle, Unilever, P&G and Heineken!


  • Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
  • Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
  • Advocate customer needs and issues cross-departmentally
  • Master all Trax systems relevant to the clients in scope
  • Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
  • Ensure comprehensive end user support on own projects
  • Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed 


  • Previous working experience in a customer facing role (e.g. IT Support, Service Desk, Account Manager) 
  • Advanced Excel knowledge
  • Adequate analytical and problem solving skills
  • Customer oriented mindset and can-do attitude
  • Great communication and presentation skills 
  • Fluent English and Hebrew knowledge (both spoken and written)
  • Russian/French/German/Spanish knowledge is an advantage

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