Build your career with Trax

Join one of the fastest growing SaaS companies in the world

At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!

SEE OUR CURRENT VACANCIES

Director of Professional Services, Americas

Atlanta · Full-time · Management

About The Position

Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers. Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopmnper experiences and unlock revenue opportunities at all points of sale. As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods. Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide. To learn more, visit www.traxretail.com

Responsibilities

  • Managing a professional services team which includes developers, quality assurance specialist, data specialist and BI analysts  
  • Working closely with Pre-sale and delivery teams, (internal customers) and R&D teams (Internal vendors) to provide the best solution on a timely manner with high quality 
  • Resource allocation, prioritizations in a dynamic changing environment 
  • Defining and enforcement of development processes and standards 
  • Building a self-sufficient unit that will work independently and efficiently 
  • Working with remote internal teams to synchronize deliveries to customers 
  • Create and maintain effective communication processes with clients 

Requirements

  • 8+ years of software implementation experience 
  • 5+ years of experience managing multifunctional implementation teams 
  • Technical background and ability to understand complex technical projects 
  • Strong communication skills and excellent English 
  • Proven experience building and reporting services metrics 
  • A degree in Computer Science/ Electrical Engineering / Industrial Engineering – A big advantage 
  • Exceptional client-facing/influencing skills 

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