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At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!

SEE OUR CURRENT VACANCIES

Project Manager

US · Full-time · Experienced

About The Position

Reporting to the Director of Strategic Accounts, the Project Manager will lead the successful setup of Trax solutions aligning to our client’s requirements, initiating reporting parameters, and working with Implementation / Professional Services teams to deliver the contract commitments to client satisfaction. This position will be based Remotely in the US


Responsibilities

·      Responsible for leading the successful delivery of Trax solutions to achieve customer acceptance and satisfaction.

·      Understand and manage project scope as agreed with the client and ensure that it is fully executed by both Trax and client.

·      Create and maintain required project artifacts including project schedule, training materials, project requirements documents and presentations for various discussions.

·      Proactively manage ongoing project plan, risks, & communication plan, client stakeholders, and internal resources

·      Manage project resource allocation to ensure project timelines are on track

·      Ensure effective communication between project teams (including internal and external stakeholders)

·      Act as primary Trax interface for client project team

·      Liaise with the Sales organization during the Sales-to-Operations transition and lead the Operations-to-Customer Success & Client Support transition.

·      Obtain input from all necessary solution stakeholders within the client organization

·      Manage Change Request Process for changes to project scope

·      Demonstrate solid understanding of Trax solutions and tools

·      Gather and analyze information needed to improve satisfaction levels of clients

·      Effectively identify and communicate project risks to stakeholders

·      Proactively develop solutions to project challenges

·      Drive project problems to closure

Requirements

·      Minimum 4 years' experience of client facing project management or similar role

·      Experience leading technology implementations a plus

·      Ability to analyze, plan, control, and deliver concurrent solutions to schedule

·      Demonstrated ability to implement appropriate and consistent project control and reporting processes, provide effective stakeholder management, and mentor / coach project delivery teams

·      Strong leadership skills, proven ability to motivate people to deliver against project goals

·      Customer-oriented with demonstrated ability to build strong relationships with clients and internal stakeholders to ensure successful project implementation

·      Self-motivated and able to work collaboratively within a team environment

·      Highly organized and efficient

·      Handless stressful situations and deadline pressures well

·       Demonstrated aptitude for problem-solving

·      Solid verbal and written communication, presentation and facilitation skills

·      Ability to present a professional image and to act in the best interest of Trax and our Clients

·      Knowledge of the software deployment lifecycle using structured approaches such as Waterfall, Agile, etc. – preferred but not mandatory

·      Knowledge of the Consumer-Packaged Goods Industry is a plus

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