Careers – Trax

Build your career with Trax

Join one of the fastest growing SaaS companies in the world

At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.

Trax team sitting around a table during a social event with some drums
Trax team sitting in the waiting area having a conversation
Trax team members sitting infront of a Trax sign
Trax team members relaxing in a break area

Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!

SEE OUR CURRENT VACANCIES

IT Support Specialist

Budapest · Full-time · Experienced

About The Position

Trax Retail is looking for a tech-savvy, independent and highly motivated IT Specialist, to provide internal IT services and support for employees in a global, dynamic, and fast-growing environment.


Responsibilities

  • Provide exceptional end-user support across the enterprise
  • Supporting and troubleshooting incidents and requests, including hardware and software issues (Windows, OSX, Linux, SaaS applications)
  • Account provisioning/deprovisioning
  • Be the IT liaison for new employees
  • Maintain IT ticket SLA’s
  • Maintain IT asset lifecycle, inventory management, and record accuracy
  • System administration in a multitude of SaaS applications: Okta, Slack, O365, Gsuite, Azure AD and more 
  • Provide multifaceted support through tickets, direct messaging, and calls
  • Educate the customer on IT issues and solutions


Requirements

  • Previous experience (at least 2 years) in a similar position
  • Familiarity with SaaS applications (Gsuite, Okta, O365, etc.)
  • Effectively communicate technical information to a wide range of end-users
  • Excellent problem-solving, prioritization and organization skills
  • Fluency in English


Advantages

  • Knowledge of ITIL (preferred)
  • Relevant professional certification(s)

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