Join one of the fastest growing SaaS companies in the world
At Trax, our people are at the core of our business, as we create technology and services that are changing the world of retail. Get to know us.
Trax is a rapidly growing
company with start-up values
We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.
Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!SEE OUR CURRENT VACANCIES
About The Position
Trax Retail is looking for a tech-savvy, independent and highly motivated IT Specialist, to provide internal IT services and support for employees in a global dynamic and fast-growing environment.
This role can be physically located in any of our office locations in the United States:
-New York, NY
-San Francisco, CA
-Redwood City, CA
In this role, you will provide exceptional end-user support across the enterprise including White Glove Executives Support. Build and maintain IT Asset Management (ITAM) practices and control all aspects of Onboarding/ Offboarding lifecycle. Perform IT system administrations tasks including SaaS application management. Look for process improvement opportunities, knowledge base documentation, and much more.
Trax is the world leader in computer vision solutions for retail, ranking in the top 25 Fastest Growing Companies on Deloitte's Technology Fast 500 list. The company enables tighter execution controls in-store and can leverage competitive insights through their in-store execution tools, market measurement services, and data science to unlock revenue opportunities at all points of sale. Trax uses smartphones, tablets, fixed cameras, and robotics to gain actionable shelf analytics in real-time.
In 2019, we were selected as a Red Herring Top 100 Global company and have been ranked in the top 25 Fastest Growing Companies on Deloitte’s Technology Fast 500 list. Our global headquarters is in Singapore, with offices across Asia Pacific, Europe, Middle East, North America and South America. To find out more about Trax, please visit www.TraxRetail.com.
Trax Retail provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
-Establish yourself as a dependable, solution-oriented IT Specialist who can creatively and professionally act as First/ Second point of contact (Tier 1-2) for customers through tickets, IM and calls
-Interact with senior level executives using excellent verbal/written communication skills and provide white glove support services for Trax VIP users in the US
-Diagnose and resolve back-end Corporate SaaS application issues
-Educate the customer on the IT issues and solutions
-Record events and problems and their resolution in tickets, knowledge base and logs
-Follow up on outstanding requests and ensure timely resolution
-Create accounts and setup hardware for new hires
-Manage life cycle of corporate assets to ensure accurate inventory records
-Support audio and video equipment in conference rooms
-Experience supporting and troubleshooting End-User IT related incidents and requests, including hardware and software issues (Windows, OSX, Linux, SaaS applications)
-Good experience in customer support and ticket system handling
-Experience managing audio and video equipment in conference rooms
-Understanding of computer networking principles (ethernet, Wireless, and TCP/IP)
-Experience in IT asset & inventory management
-Experience system administrating or possessing advanced knowledge in one or more of the following softwares:
- Okta, Slack, O365, Gsuite, SentinelOne, ProofPoint, Bitlocker, Workspace1 MDM/ UEM, ServiceNow/ SysAid/ Jira/ FreshService
-Bachelor’s degree in CS, IS, Networking, or other related discipline; 2 years of related experience may be substituted with an Associates
-Ideally, 10+ year of experience in the IT field is desired
-Independent and highly motivated Individual who can accomplish significant results and high level of positive impact while working from remote.
-Communicate effectively technical information, both verbal and written, to a wide range of end-users
-Ability to learn technologies quickly
-Customer oriented and cool-tempered
-Prioritizing, planning and organizing skills
-Adaptability and teamwork skills
-Excellent problem-solving skills
-Knowledge of ITIL (preferred)
-Relevant professional certification - MCSA, CCNA, etc. (Preferred)