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Trax is a rapidly growing
company with start-up values

We started out with the daring mission of solving long-standing problems for our CPG and retail customers. Today, we are proud to be market makers, and our journey is streaked with perseverance, team work and a whole lot of fun.

Unleash your potential by joining a powerhouse of brilliant minds from diverse backgrounds, in an environment that is learning-friendly - and often filled with food!


IT Infrastructure Manager

philippines · Full-time · Experienced

About The Position

Trax Retail is looking for a tech-savvy Independent and highly motivated Senior IT Infrastructure specialist, to perform internal IT Infrastructure duties in a global dynamic and fast-growing environment.

In this role, you will Perform IT system administrations tasks including SaaS application management (specifically in Okta, Office365 and MDM tools). In addition, you will provide exceptional end-user support across the enterprise and collaborate effectively with other team members. You will maintain IT infrastructure best practices, provide Tier 2-3 support, and perform IT system administrations tasks including SaaS application management. The ideal candidate will be able to identify process improvement opportunities and create knowledge base documentation.


  • Build and manage the IT Infrastructure team for Trax.
  • Help define IT infrastructure strategy, architecture, and processes.
  • Lead large IT projects, including the design and deployment of new IT systems and services.
  • Maintain Okta and Office365 environment according to industry’s best practices, make suggestions for improvements and help proactively avoid system down-time.
  • Diagnose and resolve back-end Corporate SaaS application issues.
  • Record events and problems and their resolution in tickets, knowledge base and logs.
  • Follow up on outstanding requests and ensure timely resolution.
  • Support end-user technical escalations (Tier 2-3) and help train Tier 1 team.


  • 3+ years of experience working in managing IT teams.
  • 5+ years of experience in system administration, possessing advanced knowledge in one or more of the following software.
  • Okta - mandatory.
  • O365 – mandatory.
  • Azure VM.
  • Workspace1 MDM/ UEM.
  • Slack.
  • SentinelOne, ProofPoint.
  • Bitlocker.
  • ServiceNow/ SysAid/ Jira/ FreshService
  • Experience supporting and troubleshooting End-User IT related incidents and requests, including hardware and software issues (Windows, OSX, Linux, SaaS applications)
  • Good experience in customer support and ticket system handling.
  • Understanding of computer networking principles (ethernet, Wireless, and TCP/IP).
  • Experience at a global company - an advantage.
  • Experienced with AWS or GCP


  • Bachelor’s degree in CS, IS, Networking, or other related discipline; 2 years of related experience may be substituted with an Associates.

Key Competencies

  • Independent and highly motivated Individual who can accomplish significant results in a short time, and high level of positive impact while working from remote.
  • Communicate effectively technical information (verbal, written), to a wide range of employees.
  • Ability to learn technologies quickly.
  • Genuine passion for making things better.
  • Team player.

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