Trax is looking for a Support Specialist to join our Global Support team located in Israel. This person will be responsible to provide technical support and be a focal point to our regional offices and customers.
The ideal candidate will be able to work under pressure and with tight SLAs to provide excellent service.
He or she is expected to be an autodidact who can push himself or herself to become a key player in the Trax organization.
- Handling and answering customers issues and tickets
- Supporting Customers and regional offices for Trax SaaS applications
- Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups
- Building and Maintaining internal and external Knowledge base
- Represent technical customer’s issues within the organization (Escalation to R&D, Product)
- Proven customer experience with technical orientation.
- Strong computer user skills.
- Knowledge of MySQL and MongoDB and experience in writing SQL Queries
- Strong written and verbal communication skills
- Willing to travel when required
- Relevant Education background (Practical engineer)